Rod Wrench

Truss rod issue on Epiphone Les Paul. Help?

I have a new Epiphone Les Paul plustop pro / fx yesterday and I went to adjust the mesh away because there was a certain buzz and I used a 4mm Allen key to fix it. It does not fit when I taken at an angle making it impossible to change the way I wanted without breaking the G (which eventually happens) I tried Keys smaller size and larger, but nothing worked. I takin tomorrow to see what the matter is, but I need some peace of mind.

Could be the stem instead of the Guitar

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